Roles & Permissions
Granular access control matrix for Superadmin, branch managers, lead engineers & billing desks
2 Active Users
Super Administrator
Unrestricted access to all branches, financial reports, settings, and configuration
Granted Capabilities
All Access
Branch Switch
Financials
User Management
API Keys
Security Level: High
4 Active Users
Branch Manager
Complete operations authority for assigned local branch, technician workloads, and stock approvals
Granted Capabilities
Branch Services
Stock Adjust
Staff Allocation
Local Invoicing
Security Level: High
6 Active Users
Lead Technician
Complex BGA & motherboard board repair specialist with ticket re-assignment rights
Granted Capabilities
Job Sheet Update
Parts Requisition
QC Sign-off
Security Level: High
8 Active Users
Field Engineer
Onsite service engineer with mobile job sheet completion, photo & digital signature capture
Granted Capabilities
Mobile Portal
Status Updates
Signature Capture
Security Level: High
3 Active Users
Front Desk / Billing
Receives devices, generates initial job sheets, creates GST invoices, and processes customer collection
Granted Capabilities
New Service Booking
GST Invoicing
Customer Ledger
Security Level: High