Long Pending SLA Breach Escalations
Tickets exceeding 24 hours turnaround limit without parts arrival or customer handover
| TICKET # | DEVICE & PROBLEM | BRANCH | ASSIGNED TECH | ELAPSED TIME | ESCALATION | ACTIONS |
|---|---|---|---|---|---|---|
| AS-2026-1006 |
Apple MacBook Pro M1 13" A2338
Coffee spill on keyboard, trackpad unresponsive, device heating up.
|
Main Branch | Senthil Kumar | 31.866057411944 Hours (Overdue) | Level 2 Lead Alert | Expedite Job → |