The service CRM
your field team will actually use
Empower your technicians with real-time Kanban boards, automated WhatsApp updates, 91% retention AMC pipeline, and instant GST invoices that file themselves.
Frequent paper jam in tray 2 and dark smudges
Short circuit on 19V rail near charging IC
Surge voltage blew video balun resistors
ThinkPad T14 display panel replacement done
Real-time service board your team will actually use
Drag-and-drop Kanban view lets you move tickets across stages. Every update triggers WhatsApp notifications to the customer — zero follow-up calls.
Auto-assign tickets by technician availability & skill
Intelligent dispatch matches laptop chip-level, CCTV, or printer issues to the right engineer with the lowest pending workload.
WhatsApp status updates at every stage
From diagnosis to part arrival to delivery readiness, customers get instant branded WhatsApp messages with live tracking links.
Photo & signature capture on completion
Capture serial number tags, before/after photos, and touch-screen digital signature upon device handover.
SLA breach alerts with escalation rules
Visual color countdown tags warn when 4-hour or 24-hour turnaround thresholds are nearing expiration.
Annual CCTV Surveillance AMC
Nova Logistics Solutions • 24 Cameras & 2 NVRs
IT Infrastructure Workstation Maintenance
Apex IT Consultancies • 35 Laptops & 4 Printers
Never miss a renewal — 91% retention rate
Track every AMC and warranty contract with automated renewal reminders. Pipeline view shows exactly what is expiring and when.
Automated WhatsApp & SMS renewal reminders
Proactively notify clients before their coverage lapses with custom renewal quotations attached.
Revenue tracking per contract type
Compare earnings across Comprehensive, Non-Comprehensive, and OEM Extended Warranty contracts.
Expiry calendar with 7/15/30-day alerts
Clear color-coded countdown markers keep your front desk and sales team in sync.
One-click renewal with pre-filled invoices
Turn an expiring AMC into a paid GST renewal invoice with a single button click.
GST invoices that file themselves
Generate professional GST-compliant invoices in seconds. HSN codes, CGST/SGST split, UPI payments — and auto-export to GSTR-1.
Auto-calculate CGST, SGST, and IGST
Real-time split for intra-state (9%+9%) and inter-state (18%) transactions with Tax-Inclusive and Exclusive toggles.
HSN/SAC code library built-in
Instant lookup for IT Hardware (8471), CCTV (8525), Monitors (8528), and Repair Service SAC (9987).
Send invoices via WhatsApp or email
Deliver crisp PDF invoices with embedded dynamic UPI payment QR codes directly to the customer's phone.
GSTR-1 export with one click
Export clean, pre-validated GSTR-1 B2B and B2C CSV sheets ready to upload straight into the GST Portal.
TAX INVOICE GENERATOR
| Description | HSN | Taxable | GST (18%) | Total |
|---|---|---|---|---|
| 15.6" FHD IPS Slim Panel | 852852 | ₹3,983.05 | ₹716.95 | ₹4,700.00 |
| Screen Installation & Calibration | 998713 | ₹677.97 | ₹122.03 | ₹800.00 |
Crucial 500GB NVMe M.2 SSD
SKU: SSD-CRU-500G • HSN 847170
Dell 65W USB-C Type Adapter
SKU: ADP-DEL-65W-USBC
Hikvision 2MP HD Bullet CCTV Camera
SKU: CCTV-HIK-2MP-BUL
Real-time stock across every branch
Track inventory across all branches in one view. Low-stock alerts trigger automatically, and purchase orders are just one click away.
Multi-branch stock tracking in real-time
Know exactly which branch or technician bag has the replacement screen, RAM, or CCTV power supply.
Low-stock alerts with auto PO suggestions
When inventory drops below safety margins, the system prepares re-orders to your primary vendor automatically.
Inter-branch transfer with approval flow
Transfer items between Chennai, Madurai, and Coimbatore hubs with dispatch tracking and manager sign-off.
Serialized item tracking (IMEI, serial no.)
Log incoming and installed component serials for foolproof warranty claims and customer returns.
Business insights without the spreadsheets
Pre-built dashboards give you revenue, TAT, technician performance, and receivables at a glance. Export to Excel anytime.
Revenue & collection reports by branch
Understand daily collections, outstanding customer balances, and gross margins across service categories.
Technician performance scorecards
Track jobs completed, customer ratings, repeat failure rates, and revenue generated per engineer.
Average TAT trends over time
Reduce turnaround times from 3 days to 4 hours by identifying bottlenecks in parts procurement.
GSTR-1, day book, and receivables export
Zero manual data entry for your accountant. Export clean Excel or CSV summaries with one click.
Built for 12+ Service Industries
From IT computer hardware to CCTV surveillance, Annai Systems streamlines every repair operation.
Laptops & Computers
Screen, chip-level logic boards, RAM/SSD upgrades & data recovery.
CCTV & Surveillance
DVR/NVR repairs, cable runs, IP camera installation & AMC.
Printers & Copiers
LaserJet, ink-tank, thermal receipt printers, roller repair & toner refilling.
Networking & Telecom
Switches, routers, enterprise Wi-Fi access points & optical fiber splicing.
UPS & Inverters
Online UPS battery bank maintenance, transformer & MOSFET replacements.
Mobiles & Tablets
OLED glass lamination, charging ports, battery swapping & software flashing.
Biomedical Equipment
Hospital monitors, diagnostic lab machines, ECG units & calibration AMCs.
Industrial Automation
PLC controllers, VFD drives, CNC motherboards & power supply repair.
Simple, Transparent Pricing
Everything you need to run high-volume service centers without per-ticket hidden charges.
Single Branch
For repair shops & single locations
- Real-time Kanban board
- Up to 5 Technicians
- WhatsApp notifications
- Unlimited GST Invoicing
- Basic Inventory
Multi-Branch Pro
For multi-city hubs & service chains
- Everything in Single Branch
- Unlimited Branches & Warehouses
- Up to 25 Technicians
- AMC & Warranty Auto-Renewals
- Inter-branch stock transfers
- 1-Click GSTR-1 Excel/CSV Export
Enterprise OEM
Custom workflows & SLA compliance
- Everything in Pro
- Unlimited Technicians
- Custom WhatsApp API & SMS Sender ID
- Dedicated Account Manager
- On-premise / Hybrid Database setup
Ready to elevate your service operations?
Join top service centers across Tamil Nadu and India that trust Annai Systems for field repairs, AMC renewals, and GST invoicing.